At ALVA Quest Solutions Inc., we strive to provide fair, transparent, and accessible service policies for all customers using our Canada eTA support platform at https://www.etavisaca.com. This Refund & Cancellation Policy outlines how and when refunds may be granted, and under what conditions services can be canceled.

1. Overview of Our Service

By completing a purchase through our website, you acknowledge that ALVA Quest Solutions Inc. provides optional, fee-based assistance for Canada eTA applications. We are not affiliated with the Government of Canada, and travelers may choose to apply directly via the official portal at www.canada.ca without using our support services or paying any additional service fees.

As our service begins immediately upon order confirmation and includes individualized review and submission support, it is considered a customized digital product. Once processing has started, standard cancellation rights under consumer legislation may not apply.

2. What the Service Fee Covers

The total cost per order includes both the Canadian government’s eTA application fee and our separate service fee. This total will be displayed clearly before checkout. Our service fee covers:

• Step-by-step support and guidance

• Review and correction of submitted application data

• Secure submission of your application

• Email updates and customer service

• Assistance with reprocessing if applicable

All fees are listed in Canadian Dollars (CAD) unless otherwise stated. We do not store or share card data—payments are handled securely via compliant third-party processors.

3. Full Refund Eligibility

You may request a 100% refund if your application has not yet been submitted to Immigration, Refugees and Citizenship Canada (IRCC). Refund requests must be made within 90 calendar days of purchase.

To request a refund, please email us at [email protected] with the following information:

• Full name used on the order

• Application or reference number

• Date of transaction

• Brief explanation of your request

NOTE: If your application has already been submitted to the government, the order becomes final and non-refundable.

All requests are reviewed within three (3) business days, and if approved, refunds are issued to the original payment method within 5–7 business days. Any currency conversion or cross-border bank fees are subject to your financial institution’s terms.

4. Chargebacks and Dispute Resolution

We strongly encourage you to contact our team directly before initiating a chargeback with your credit card provider. Most concerns can be resolved quickly and amicably. In cases where a chargeback is filed, we reserve the right to submit proof of service delivery to the payment processor.

5. Refund Confirmation

All refund and cancellation requests will be confirmed via email. Requests received during business hours will be acknowledged the same day; otherwise, you will receive confirmation on the next business day.

6. Application Timelines

We aim to review and process completed applications within 24 hours of receiving your information and payment. However, timelines may vary depending on workload, information accuracy, and system delays. We cannot be held responsible for:

• Delays by government agencies

• Travel schedule disruptions

• Natural disasters or technical issues beyond our control

If you are departing within 48 hours, we recommend applying directly via the official Government of Canada website.

7. Payment Methods

We accept the following secure payment methods:

• Visa

• Mastercard

• American Express

• Discover

All transactions are processed through secure, PCI-compliant payment systems. Your card details are never stored on our servers. If your preferred payment option is unavailable, please contact our support team.

8. Contact Us

For questions or concerns related to this Refund & Cancellation Policy, reach out to us at:

ALVA Quest Solutions Inc.
150 King St W, Suite 200
Toronto, Ontario, Canada
Phone: +1 (647) 812-9932
Email: [email protected]

For more information about how we manage your data and offer services, please see our Terms and Conditions and Privacy Policy.