This Privacy Policy describes how ALVA Quest Solutions Inc. (“we,” “us,” or “our”) gathers, uses, discloses, and protects your personal data when you access or interact with our website https://www.etavisaca.com. By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

ALVA Quest Solutions Inc. is a Canadian-based private company offering optional travel application support services for individuals seeking to obtain a Canada Electronic Travel Authorization (eTA). We are not affiliated with the Government of Canada. Our office is located at: 150 King St W, Suite 200, Toronto, Ontario, Canada

2. What Information We Collect

By engaging with our website, you allow us to collect and process your personal data to provide our services efficiently and in accordance with applicable Canadian privacy standards.

The types of personal information we may collect include:

• Identification Details: Full name, birthdate, citizenship, and passport information

• Contact Information: Email address, telephone number, and residential address

• Travel Plans: Purpose of travel, planned entry and exit dates, and destination data

• Payment Details: Credit or debit card information processed through secure third-party gateways

• Technical Data: IP address, browser type, device identifiers, and general usage behavior (via cookies and analytics tools)

We do not knowingly collect or store information from individuals under 18 years of age.

3. How We Use Your Data

We process your personal information for the following purposes:

• To assist in completing and submitting your eTA application

• To send transaction receipts and service-related notifications

• To respond to customer inquiries and provide support

• To enhance the performance and security of our website

• To meet legal or regulatory obligations

We rely on legitimate interests, service agreements, and legal compliance as our legal basis for handling your data.

4. Data Sharing

We may share personal information with trusted third parties solely for the purpose of providing and supporting our services. This may include:

• Canadian government authorities for application submission

• Payment processors for secure transaction handling

• Service providers for infrastructure, analytics, and email delivery

We do not sell, trade, or rent your personal data. All third-party service providers are subject to confidentiality and data protection requirements.

5. Data Protection Measures

We maintain industry-standard safeguards to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Encryption protocols

• Role-based access controls

• Secure hosting infrastructure

• Regular data protection audits

Please note that while we strive to secure your information, no system can guarantee absolute security online.

6. Data Retention

We store your personal data only for the duration necessary to fulfill the purposes outlined in this policy or as required by law. Once that period expires, your data is either securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights that include:

• Accessing your stored personal data

• Requesting corrections or updates

• Requesting deletion of your information

• Objecting to or limiting how your data is processed

• Withdrawing consent (where applicable)

• Filing a complaint with a privacy commissioner or authority

Individuals residing in the European Economic Area (EEA), the United Kingdom, or the state of California may have additional rights under regional data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

To exercise these rights, contact us using the information below. We may need to confirm your identity before processing your request.

8. Cookies and Analytics

We use cookies and similar tracking technologies to optimize user experience and collect usage insights. You may adjust cookie preferences through your browser settings.

We may also use services such as Google Analytics to collect anonymized data such as visitor IP addresses, device types, and browsing patterns to better understand and improve how our site is used. See our Cookie Policy for more information.

9. Policy Updates

We may revise this Privacy Policy to reflect legal changes or service enhancements. Any updates will be published on this page with a new effective date. Continued use of our services after changes have been posted will signify your acceptance of the revised policy.

10. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or how your information is used, please reach out to us:

ALVA Quest Solutions Inc.
150 King St W, Suite 200
Toronto, Ontario, Canada
Phone: +1 (647) 812-9932
Email: [email protected]